Free Shipping over $85 Australia Wide

Shipping & Returns

Shipping Information.

We offer free shipping on all our products within Australia on orders over $85. Otherwise our flat rate shipping is $9.95 and Express Post is $14.95. We use Aramax Couriers for Metro areas and Australia Post for rural. Please note delivery times may vary depending on your location. Your phone number will only be used by us if we need to contact you regarding any urgent issues with your order.

What is your returns policy?

Customer satisfaction is very important to us. Rest assured we will always do what is best for our customers because we want you to be as excited by your purchases as we are!  

All products are checked and double checked before being posted but if damage does occur during transit, please email us at within 48 hours of opening your package with photos of the damaged product. Please be sure to add your name, product purchased and date of purchase. We will replace an item if it is damaged during transit with the same item.

Feel confident that we offer refunds on any candle if your item may not be what you intended to purchase. If you change your mind you are welcome to return the product unused in its original condition. The cost of the initial shipping will not be refunded. The product refund will be processed once the item has reached us. For hygienic reasons, we are unable to accept returns on essential oil roller bottles or refill bottles.

Please note our returns policy for change of mind purchases is 14 days from the date of your payment. 

Please make sure when you purchase from Rustic Dreams, that you read all product and candle care information.